Policy

 

Welcome to Ivy's Wood Creations, a wood sign company. Take a look around and if you don't see what you're looking for convo me and we can work together to create a customized sign you'll love.


 

Turn Around Time

 

All Signs are made to order.

We will contact you within 24 hours of purchase to inform you of Production & Shipping time. Generally we ship within 3-5 Business days and 2-6 Weeks for Custom orders. Please feel free to Contact us if you have any questions regarding this. 


 

Payment

 

I gladly accept payments through Direct Checkout and PayPal. Please note that production and shipment of an order will not start until payment is received. Once payment is made it can take up to 10 business days to complete your order and 2-9 days for shipping depending on the service used.


 

Shipping

 


I take great care to make sure your item(s) arrives to you on time and in the condition you would expect.

I ship using USPS and FedEx ground to the lower 48 states. If your item is needed faster please let me know before you purchase so that I can adjust the total.

I package every sign with clean, quality packing materials but in the event that your sign shows up damaged I require pictures of both the packaging and damaged sign before I will ship new product.


 

Refunds and Exchanges

 


If you are unhappy with your purchase, please contact me within 5 days of receipt of your item(s). Refunds and exchanges will be decided on a case by case basis. Please note that you are responsible to pay for the return shipping of the item. 

*Custom orders cannot be returned.*

Above all, if you have a concern or problem, always send me message first. I will do my very best to make sure that you have a great experience.


 

Additional policies and FAQs

 

Keep in mind my signs are made by hand so there may be slight variances in color or design. If the sign being purchased has a custom feature to it I will send a computerized mock up to the email address provided for approval. 

All of my signs are sealed, painted black on the back and come with the proper hardware unless otherwise noted in the item description.

If you live in harsh weather conditions you may consider resealing yearly to keep your sign looking great.

We are not responsible for damage caused by extreme weather.